Based on the controls that we have to identify any customer that may be at risk of experiencing gambling related harm, the Safer Gambling Team may restrict certain activities on your account from time to time. We will contact you if this happens, so please check your email, and make sure your contact details are up to date.
We may set a Net Deposit Limit on your account based on your level of spend with us.
How does a Net Deposit Limit work?
A Net Deposit Limit takes into consideration what you deposit minus what you withdraw and works as follows:
Example: you have a £100 monthly NDL, you deposit £100 in a rolling month and make no withdrawals within that month, then you will not be able to deposit until the next month (30 days after your initial deposit).
If you deposit £100 in a rolling month and withdraw £50 within that month, you will be able to deposit a further £50 within the month (from the moment that your withdrawal has been approved).
If you deposit £100 in a rolling month and withdraw £200 within that month, you will be able to deposit a further £100 within the month (from the moment that your withdrawal has been approved).
What is a ‘Rolling Month’? (If you have a £100 monthly NDL set on your account).
If your NDL is set on the 5th of the month, and you deposit £100 on the 6th, you will be unable to deposit again until 30 days from the day you deposited.
If your NDL is set on the 5th of the month and you make an initial deposit of £50 on the 6th, and then a 2nd deposit of £50 on the 10th, you will be able to deposit a further £50, 30 days after the 1st deposit, and the remaining £50, 30 days after the 2nd deposit.
You can find a history of your deposits & withdrawals in the ‘My Transactions’ page of your account (see How do I see my deposit and withdrawal history? for more info).
We are committed to Safer Gambling and want to ensure that our customers aren't experiencing gambling related harm (including spending more than you can afford) and believe that this approach supports our vision.