First, check the detailed information of the bet you are querying within the ‘Bet History’ area of your account. Ensure the event you’ve bet on has already taken place and is not currently in-play.
If your bet is still open and 1 hour has passed after the announcement of the results, please contact our Customer Service team with the bet code number of the bet you are querying.
There may be an occasional delay in the evaluation of events as they must be confirmed by official sources.
In the case of live events, bets are evaluated in real time as the game progresses. In some rare cases, there may be settlement delays.
For example: it may be necessary to review the film footage to ensure a correct evaluation. This cannot be done until a game or event is over, since managing live bets take priority.
Further information can be found on our: General Betting Rules