This can be due to various reasons such as:
- The event hasn’t started or finished yet
- Settlement is delayed because results are yet to be confirmed by official sources
- There are a large number of bets needing to be settled
- Pre-match bets are settled after the event has finished
- It may be necessary to review footage to ensure a correct evaluation
It’s worth noting that live bets are not always settled during the event, this will be determined on the market you have bet on.
If your bet is still open and 1 hour has passed after the announcement of the results, please contact our Customer Service team with the bet code number of the bet you are querying.
Further information can be found on our: General Betting Rules