We operate with a ‘Closed Loop Policy” for withdrawals. This is to ensure funds are processed back to the initial funding method and protect customer and business alike.
This means that your withdrawal may be split across multiple payment methods when specific method(s) have pending net balances.
I frequently use different payment methods, how do I know which payment method I should use for my withdrawal request?
If you have different payment methods registered, the important thing to remember is your net deposit.
How do I calculate my Net Balance?
You can calculate your Net Deposit, by applying the below formula:
Total Deposits - Total Withdrawals = Net Deposits