When a game disconnects, you should be able to return to the game and continue the round from where you left off.
If you aren’t directed to your last round/feature when rejoining the same game, or if you notice that your balance is not correct when returning to the game, then please do not play any more rounds and send us the following information so we can have this investigated by our technical team.
Game name:
Date and time:
Device Used:
Total stake:
Expected winnings from the round:
Screenshot of the error encountered (where applicable):
Our Customer Services Team will forward the information provided to our Technical Team who will assist in finding a resolution.