If your game isn't working or you've received an error message, you can fix this by clearing your cache and cookies. The method for doing this is different for each internet browser:
• Firefox: go to the menu icon Click on History Clear recent history Details. Select Cookies and Cache and click on Clear now
• Chrome: go to More tools Clear browsing data Select Cookies and other site data and Cached images and files Select Clear browsing data
• Safari: go to Preferences Privacy Details Remove All
• Microsoft Edge: go to Settings Privacy & services Clear Browsing Data Choose what to clear Tick 'Cached images and files' & 'Cookies and other site data' Clear now
• Internet Explorer: go to Tools Internet Options General Temporary Internet files Delete files
Alternatively, you can try and access your account from another device to see if you can play from there, or try deleting and reinstalling the app on your device. If these fixes don't work, then please contact our Customer Service team.